When you watch top athletes perform, they always look cool, calm, and collected. You might say they make things look easy. What we don’t see is the work that they put into their years of training and practice sessions. That work is designed to take them beyond their...
Businesses have client facing teams that are made from a combination of business development reps, account managers, and customer service or project managers. Different companies have different titles for these groups, but they fill the role of hunting for new...
Being a member of a peer group is hard work. These groups are not for the thin skinned. For them to work, each member must be honest about their business and be prepared to give as much as they get. As Rocky Balboa once said, “The world ain’t all sunshine and...
Great business leaders use passion to fuel their organizations. That passion could be about making money, providing opportunities to staff members, or serving customers. Maybe it’s about being the first to introduce the latest technology and steer the market or manage...
It starts with knowing what you are good at, and no, it’s probably not something highlighted on your equipment list. Your best clients will probably tell you that it begins with your understanding of their business, and understanding how they use print to help drive...
Take a hard look at how decisions are made in your business. Do things flow to the top or are decisions made at the lowest possible level? Does your organizational structure encourage folks to make the appropriate decisions, or do they feel stymied? We’ve all been in...