Tackle Adversity Through Lessons Learned

This blog originally published in Printing Impressions   No one signs up for adversity. No one signs up for having to deal with a global pandemic. No one knows for sure how long and to what degree business, and life, will be effected. And these conditions no doubt are unpredictable at best. But you know […]

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Your Customer Value – is it a Strategic Asset, and is it Really Important?

This blog originally published in Printing Impressions   The key attributes that determine your customer value go well beyond measuring their annual sales. Areas that I believe lead to enhanced customer value include (in no particular order) profitability; loyalty; number of transactions; and the costs to support those transactions, growth, vertical market, significance (them to […]

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Strategy Planning on a Note Card

This blog originally published in Printing Impressions   As many print businesses thrive, expand their services, and continue to look for that next big thing, a reminder that strategy planning remains an important part of integrating that new initiative into your existing offering. I’m a big believer in business planning as the days of build […]

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Top-Performing Companies Connect the Dots for Customer Success

This blog originally published in Printing Impressions.   Characteristics of top-performing companies cover a broad range of areas. While very few are exactly like, it been my experience that they do share many similar themes. These characteristics are woven into the fabric of who they are and how they operate. They are not from a textbook, […]

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Three Key Steps to Stop the Leaks and Improve Your Financial Results

This blog originally published in Printing Impressions.   When I recently wrote about having a good dashboard, I mentioned that one of the common denominators we see with leading companies is that they have good information — meaningful, relevant, and timely. Well, what if you receive that information and you aren’t pleased with the results? […]

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Why You Should Manage Your Accounts and Sales Efforts Like a Business

This blog originally published in Printing Impressions.   How’s your business? What are some of the key indicators you look at to gauge whether you’re on the right track or not? This subject came up when I was thinking of a cousin of mine that operates a small restaurant. It’s a small-town local eatery, the […]

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5 Critical Components of Your Dashboard

This blog originally published in Printing Impressions   When we look at leading companies, one of the common denominators is having good information — meaningful, relevant, and timely information. Running a business that’s involved in delivering custom manufactured products in a limited timeframe leaves little room for error, and having the right information available is […]

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The Art of Leadership – Making Decisions

This blog originally published in Printing Impressions   There has got to be a study of how many decisions leaders have to make on an average day. Any guesses? They range from simple yes or no decisions to those that affect capital expenditures and the livelihood of your staff. It is clear that none of […]

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