Customer Retention and New Business Strategy Clues From Your Customers

Learning from your customers can lead to better account retention and new business opportunities. The first thing to learn from your customers is why they selected you in the first place. They had many choices, including the option to stay with the incumbent supplier. The second important area to learn is why they stay on […]

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Tips for Bringing Your Children Into The Family Business

The printing industry is lead by entrepreneurs who started a business to fulfill their vision. And guess what, those entrepreneurs had families. Those families are often engaged in the business. At times it could be brothers or sisters, and ultimately leads to adding the sons, daughters, nieces and nephews.   Over the years though, I’ve […]

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Where Do You Go From Here: Planning Your Growth

Firms are finding themselves in good financial standing as the industry re-emerges from the pause that the pandemic brought upon them. Through careful planning, proper resource allocation and the assistance of stimulus funds, balance sheets are strong. Senior teams are meeting to decide where they should go from here. The options include strategic growth through […]

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Participate in a Changing, Dynamic Marketplace

Everyone wants to capitalize in the market rebound and participate in the economic recovery, right? Time and attendance will not, by themselves, ensure full involvement with these improving business conditions. And while the glimpses of better times can serve as a healing lotion for those who have endured difficult times, there is still some heavy […]

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Your Competitive Advantage in This New Environment

Your competitive advantage is your secret sauce. Michael Porter talks about competitive advantage as creating and sustaining superior performance. How would you have defined your competitive advantage prior to March 2020, and how has it changed this past year?   Over the years, many print establishments sought their competitive advantage through diversification, and adding products […]

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