Companies are reporting record year over year sales increases for the most recent year. We’ve seen many that have recorded increases greater than 20% from the prior year. Congratulations to them all. Yet these same companies are frustrated with the overall composition...
Finding ways to help your managers be more effective can drive multi-level results for your business. Business leaders are always searching for ways to improve their reliability, dependability, and trust in all they do with their customers. One way to do this is to...
Jim was the general manager of a large printing company. I worked there early in my career as a customer service rep along with 10 other CSRs. The work we did was all critical color and ran on sheetfed and heat set web offset presses. Jim was a big guy and had hands...
Whether you’re an owner of a business, a senior leader, or a sales representative, it’s easy to fall into a trap of day-to-day inaction. Sometimes known as failure to launch or kicking the can down the road. You get inundated with a range of issues and opportunities...
We are in a world that seems to revolve around KPIs. It’s hard to get away from them. Whether you are responsible for optimizing the performance on the factory floor, customer service response times, or hitting your sales numbers, there’s always a number that you are...
What’s the economy going to do, what will the cost of borrowing be, and will you have enough people to staff your operation? And yes, what are your customers seeing in their business? All valid concerns for business leaders during uncertain times. Your options aren’t...