Most management meetings include a recital of the latest Key Performance Indicators (KPIs) for the business. As they are read out loud, some take notes and others nod their heads. A few questions are asked and once complete, the meeting proceeds to the next agenda item. Wait, what just happened? If you run a company […]
Do you hear that? What? That! It’s your business trying to tell you something. It’s your business telling you what’s going on with your staff, your process and procedures, your customers, your competitors, and your suppliers. Listen closely as some of the sounds may be faint, yet meaningful. Some sounds may be the silent cries […]
Things have changed this last year for many of your customers. How and where people work, how they shop and learn, and what they do for fun and recreation. It’s important to have a grasp on how those changes will impact your client base and how you effectively communicate with them. Consider more than the […]
When you participate in a sporting event you know the rules of the game, the consequences of breaking the rules (fouls or penalties), how to accumulate points and how to prevent your opponent from scoring and lastly, how to win. We’ve been doing this since we were kids and the concept carried forward to our […]
The print market recovery has begun to show signs of life. Not everyone was affected equally early on, and the rebound has shown to be inconsistent throughout the regions. We hear of many firms looking forward to getting back to normal — that may take some time still, but we remain cautiously optimistic. Many […]
Growing your client portfolio has never been a simple, or straightforward endeavor. Headwinds from a global pandemic, lockdowns, and the new “work from home” movement don’t make it any easier. The scope of your go-forward plan will depend on whether you’ve decided to make things happen, watch things happen or be left to wonder what […]
Grooming leaders for your business isn’t talked about very much within small to medium sized organizations. Particularly from those companies that are driven by entrepreneurs. Yet, one of the biggest issues I hear from leaders and owners is that they feel they have to do everything themselves. They have no time to work on the […]
Leaders lead and managers manage, right? While some may argue semantics, there is a difference between the two. The addition of good coaching into the mix can also help an organization reach their true potential. For those in leadership roles, your resolve and vision is tested every day. When things are going well for […]
Have you ever heard the expression “if it weren’t for employees and customers, this would be a fun business.” I had a guy that I used to work for that would say that all the time. I think he was kidding, not sure. You have employees and customers and guess what, they are all people. […]
Getting noticed in the marketplace has always been a challenge, even more so lately. There are competing communication channels and everyone is trying to stand out from the crowd. Positioning your company for success can begin by identifying and leveraging your strengths. The three areas that I believe most companies can stand out in are […]