Clarity is key for building confidence and empowerment within a team. When expectations, roles, and objectives are clear, employees have a better understanding of how their contributions fit into the bigger picture, which reduces ambiguity and promotes ownership of...
When companies are busy and short staffed, tempers can be short. While these conditions are often temporary, what matters is that everyone remembers that they all are wearing the same company logo – the same jerseys. Every department is like a unit on the field. Some...
When the waiter walks by your table in the restaurant, you raise your hand slightly to indicate that it’s time for the check because it’s time to go. If you are considering raising your hand and selling your business, let’s review some of the things that you can work...
When we last looked at this, we identified five critical areas: sales, financial, operating performance and customer satisfaction as the vital components that should be on your management dashboard. While few dashboards I’ve seen have all five of these...
Should you focus on taking care of the customers that you currently have, or place an emphasis on winning new business and new opportunities? The answer is yes – both. But now comes the hard part, which is how to do both effectively. Solid relationships enable...
A while back I asked if it was time to re-think the structure of your sales and client facing teams. Maybe you’ve had some reservations about how to make the transition. If you’re like many printing company owners, you’ve got an experienced group of sales folks who’ve...