Philie Group Blog

Embracing Change and Innovation Is No Longer an Option
By Mike Philie

The printing industry, once a symbol of tradition and stability, continues to change with seismic shifts driven by technological advancements and changing customer preferences. In this rapidly evolving landscape, embracing change and innovation is no longer a choice; it’s a prerequisite for survival and success. The print industry must recognize that complacency and the hope for spontaneous change are no longer viable options. To remain relevant and competitive, businesses should be intentional in adapting innovative solutions amid the shifting landscape.

Leading printing companies invest in state-of-the-art equipment and software to meet these changing expectations. This investment not only leads to more efficient and cost-effective printing but also allows for greater capacity with fewer production touches.

Shifting customer preferences are another crucial factor that underscores the importance of embracing change and innovation in the printing industry. Today’s customers demand more than just ink on paper; they seek a personalized and unique experience. Printers must adapt to these evolving preferences, to deliver an interactive and engaging customer experience.

Embracing change and innovation in the printing industry is not solely about technology and equipment. It also requires a shift in mindset and organizational culture. Many printing companies have deep-rooted traditions and may resist change. Overcoming this resistance demands strong leadership and a commitment to continuous learning and adaptation.

To take the initiative and seek out the right innovative solutions, printers should begin with a self-assessment – a hard look into the mirror. What are the current strengths of the business? What are the most pressing challenges and opportunities in the industry? These questions can help identify the specific changes needed to remain competitive.

Collaboration is a powerful tool for embracing change. Printers should consider partnerships with adjacent companies – technology companies and data analytics for example. These collaborations can lead to the development of new services and offerings that cater to evolving customer preferences. They can also provide access to cutting-edge technologies and expertise that may not be available in-house.

Investing in employee training and development is another critical step. The success of any innovative solution is heavily dependent on the competence of the workforce. Providing training in new technologies, sustainability practices, and customer engagement strategies is a pivotal part of adapting to change.

Fostering a culture of innovation and adaptability is key to ensuring that all employees are aligned with the company’s change agenda. This may involve creating cross-functional teams dedicated to innovation, encouraging employees to share ideas, and recognizing and rewarding innovative contributions.

The printing industry is at a crossroads where embracing change and innovation is not merely an option; it’s an absolute necessity. Technological advancements, shifting customer preferences, and sustainability concerns are driving the need for innovation in the industry. How is your business addressing these shifting demands and what did you uncover by doing a self-assessment on your business? Good luck on your journey.

Mike Philie can help validate what’s working and what may need to change in your business. Changing the trajectory of a business is difficult to do while simultaneously operating the core competencies. Mike provides strategy and insight to owners and CEOs in the Graphic Communications Industry by providing direct and realistic advice, not being afraid to voice the unpopular opinion and helping leaders navigate change through a common sense and practical approach. Learn more at www.philiegroup.comLinkedIn or email at

Originally published in Printing Impressions.


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