The role a leader takes and their general outlook on the business, greatly affects the trajectory of any organization. The goal may be to minimize risk at all costs to protect the current state of affairs. For others, the goal may be to carefully design a strategy...
A day in the life of a printing company owner, CEO, or president, could make your head spin. It’s not for the faint of heart and there’s always plenty to do. Having a good system and a good team to help prioritize, delegate, and engage others are success factors that...
It goes without saying for any business, but in particular for those in the graphic communications space, that having an engaged workforce has never been more important. I get to work with printing companies throughout the country and witness the value of having teams...
A quick note to all sales leaders about your next sales meeting. When I observe some of the leading companies, there are three things that their sales teams are always working on — finding new customers, adding services and depth to existing relationships, and...
There’s a saying that if it moves, you should measure it. Well I’m not sure if your senior leadership team moves, you should be measuring the effectiveness of the group. It’s one thing to do a performance review on each individual, as they are evaluated based on the...
The definition of your client facing team has evolved over the years. For a long time, the sales rep was the only face the customer knew. Over time, and in more progressive businesses, the customer service and account management team began to take a more active role...