There’s a saying that if it moves, you should measure it. Well I’m not sure if your senior leadership team moves, you should be measuring the effectiveness of the group. It’s one thing to do a performance review on each individual, as they are evaluated based on the...
The definition of your client facing team has evolved over the years. For a long time, the sales rep was the only face the customer knew. Over time, and in more progressive businesses, the customer service and account management team began to take a more active role...
The good news is that your business is growing. The bad news is that you’re short staffed. Finding good applicants has never faced headwinds like it does today. I hear it every day, people don’t apply for your openings, or when they do, they don’t show up for the...
Vision and clarity are powerful attributes. They are as important to your daily activities as they are to your business. Vision and clarity are also vital as you work on putting a puzzle together. Think about how hard it would be to complete a puzzle without having...
As you work to transition your business from here to there, the strength and consistency of your leadership will be challenged. Leading is not a sometimes thing and strong leaders know the impact that doing the right things can have on a business. Your stakeholders...
It’s Thursday morning and the senior team has gathered for the weekly meeting. The meeting where a group of your highest paid managers assemble to, you know, have a meeting. Sometimes there’s an agenda, and sometimes there isn’t one. There may be action items and...