The Philie Group Blog

Strategy

Differentiate Through Your Client-Facing Team

Differentiate Through Your Client-Facing Team

The definition of your client facing team has evolved over the years. For a long time, the sales rep was the only face the customer knew. Over time, and in more progressive businesses, the customer service and account management team began to take a more active role...

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Customer Intimacy Never Goes Out of Fashion

Customer Intimacy Never Goes Out of Fashion

Business leaders like to talk about the strength of their client relationships. Sales people echo that, and insist that their best customers are there because of their relationship. What’s really in that relationship? What does that mean? For some, it’s all about...

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The Results Aren’t There. Is It Time to Pivot?

The Results Aren’t There. Is It Time to Pivot?

Many businesses thought that they had a great plan coming into the new year. Budgets were set, people in place, and all ready to go. The challenge came about as they began facing inconsistent demand, staffing challenges brought on by the pandemic, and a supply chain...

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