When the waiter walks by your table in the restaurant, you raise your hand slightly to indicate that it’s time for the check because it’s time to go. If you are considering raising your hand and selling your business, let’s review some of the things that you can work...
When we last looked at this, we identified five critical areas: sales, financial, operating performance and customer satisfaction as the vital components that should be on your management dashboard. While few dashboards I’ve seen have all five of these...
The printing industry, once a symbol of tradition and stability, continues to change with seismic shifts driven by technological advancements and changing customer preferences. In this rapidly evolving landscape, embracing change and innovation is no longer a choice;...
Should you focus on taking care of the customers that you currently have, or place an emphasis on winning new business and new opportunities? The answer is yes – both. But now comes the hard part, which is how to do both effectively. Solid relationships enable...
The opportunity that you have as a leader is to help recognize the potential in your emerging leaders and to provide a pathway for their development. These could be junior staff members, department managers, or team leads. Empowering them is crucial for their growth,...
Companies typically don’t go out of business because they lose money in a month, or a quarter, or for the year. They go out of business because they run out of cash. It can just as easily happen to those companies who are making a profit. These operators sometimes...