An important part of any company’s growth strategy includes some form of acquisition, tuck-in, or merger. A business does this to accelerate their growth in a manner that is faster than growth through organic sales. Making the most of these types of transactions...
There’s a saying that if it moves, you should measure it. Well I’m not sure if your senior leadership team moves, you should be measuring the effectiveness of the group. It’s one thing to do a performance review on each individual, as they are evaluated based on the...
The definition of your client facing team has evolved over the years. For a long time, the sales rep was the only face the customer knew. Over time, and in more progressive businesses, the customer service and account management team began to take a more active role...
The discipline you have in leading your business plays a significant role in what you can accomplish. Top performers often set quarterly goals and milestones, and are relentless in completing them on time. They avoid bouncing from one project to the other and not...
Business leaders like to talk about the strength of their client relationships. Sales people echo that, and insist that their best customers are there because of their relationship. What’s really in that relationship? What does that mean? For some, it’s all about...
Many businesses thought that they had a great plan coming into the new year. Budgets were set, people in place, and all ready to go. The challenge came about as they began facing inconsistent demand, staffing challenges brought on by the pandemic, and a supply chain...