The Philie Group Blog

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You’ve Got to Know Your Numbers

You’ve Got to Know Your Numbers

Top-level baseball players know their numbers. Every time they complete an at-bat, they know how those results will affect their averages. They strive to get better every day, knowing that even the slightest improvement could lead them to a better contract or into the...

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Align Your Capacity to Minimize Constraints

Align Your Capacity to Minimize Constraints

In the quest for machine productivity and efficiency, what can get lost is how well you are doing at completing projects. After all, we can’t invoice the project until it is shipped or in the mail. We see company KPIs with all types of metrics on speeds and feeds and...

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Structure Your New Service Offering for Success

Structure Your New Service Offering for Success

As you walk through the show floor, you can’t help but imagine how that new service or technology would fit into your business. You just know that your customers are going to fall in love with that new service. And you are certain that your prospects will say yes once...

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Earning Your Customer’s Trust

Earning Your Customer’s Trust

While cooling my heels waiting for one of my recent flights, the airline sent me a text forty minutes prior to our scheduled departure. The message says the flight coming in is departing late due to having to adjust weight issues. Not sure what that means, but OK....

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