Does your business have the resiliency that it needs to survive and thrive during chaos? Resiliency can mean bouncing back to where you were. For some organizations that will be just fine, while for others, it may not be enough. Now is the time you should be evaluating where you are and how your team […]
Times of crisis are defining moments for you and your business. Whether it is a threat, or an opportunity to rebuild, retool and rethink your business depends on each owners unique situation. No doubt the volatility can create a great deal of anxiety for even the strongest, most experienced leaders. After recently speaking with several […]
This blog originally published in Printing Impressions No one signs up for adversity. No one signs up for having to deal with a global pandemic. No one knows for sure how long and to what degree business, and life, will be effected. And these conditions no doubt are unpredictable at best. But you know […]
This blog originally published in Printing Impressions The key attributes that determine your customer value go well beyond measuring their annual sales. Areas that I believe lead to enhanced customer value include (in no particular order) profitability; loyalty; number of transactions; and the costs to support those transactions, growth, vertical market, significance (them to […]
This blog originally published in Printing Impressions. Some are on offense, some are on defense, and some are on special teams. Heck, some are on the practice squad and may never see the opposing team or ever make a road game. But you know what they have in common? They all wear the same […]
This blog originally published in Printing Impressions. Over the weekend I was reading about the professional ice hockey teams that were evaluating, and either trading or re-signing of a few of my favorite players. The articles by the sportswriters were focused on the player’s stats, their leadership traits, and how well they fit within […]
This blog originally published in Printing Impressions The echo’s of put me in coach, rang out from the back of the conference room when that big new project or sales lead was announced. Umm, they thought. Are they ready for this one and do they know what they’re getting into? The leader of the […]
This blog originally published in Printing Impressions The good news is that the acquisition closed and the puzzle pieces are starting to come together. The clients were all contacted and the vibe was that they are all in and excited about the two companies joining forces. So, the hard part is over right? Well, the […]
This blog originally published in Printing Impressions What’s a great account look like for your business? Is it one with top revenues and profits or one from the handful of vertical markets that you are expert in? Many printing companies force rank the sales and profit numbers of their accounts and pick out the top […]
This blog originally published in Printing Impressions Many of the leaders I’ve known had a way of wearing their emotions on their sleeves. When things were good, you knew it. And when things were bad, well, you knew it for sure. Some might call that having a passion for the business. You might also say […]