Three Steps to Becoming More Customer Centric

This blog originally published in Printing Impressions.   Sales leaders go to market with solutions to the problems their customers face and are able to execute them on a consistent basis. They invest in new devices, technology, and workflow automation not because it is new, but because it would help drive out costs, increase efficiencies, perform […]


Risk and Responsibility, Part 1

As owners and members of the leadership team, you deal with the risk and responsibility for getting it right, making it right and keeping it right for the business, your employees and your customers. I’ve previously written about the importance of the three P’s – People, Process and Perseverance. Expanding from that earlier view, I’ve […]