A quick note to all sales leaders about your next sales meeting. When I observe some of the leading companies, there are three things that their sales teams are always working on — finding new customers, adding services and depth to existing relationships, and...
The definition of your client facing team has evolved over the years. For a long time, the sales rep was the only face the customer knew. Over time, and in more progressive businesses, the customer service and account management team began to take a more active role...
Performing under stress doesn’t mean it’s always a bad situation, it’s just a stressful situation. How well you are prepared will help determine how well you lead your business during stressful times. For example, when a surgeon is performing an operation, that can be...
Innovators and industry leaders can make managing a complex business look easy. Some may look at those businesses and say they are successful because they have the best people, or great clients. By looking under the hood though, you might also find that they have...
The good news is that your business is growing. The bad news is that you’re short staffed. Finding good applicants has never faced headwinds like it does today. I hear it every day, people don’t apply for your openings, or when they do, they don’t show up for the...
Vision and clarity are powerful attributes. They are as important to your daily activities as they are to your business. Vision and clarity are also vital as you work on putting a puzzle together. Think about how hard it would be to complete a puzzle without having...