Every printing company has those standout customers. You know the ones—they trust you, rely on you, and treat you like a true partner. They call you when the stakes are high because they believe you’ll deliver. Over time, you’ve earned that “trusted advisor” status,...
Most printing company leaders know the feeling: that one employee you’ve got who’s talented, experienced, and seemingly indispensable, but whose toxic behavior poisons the team. Might be your top sales rep or best press operator. And while they may deliver results,...
When the waiter walks by your table in the restaurant, you raise your hand slightly to indicate that it’s time for the check because it’s time to go. If you are considering raising your hand and selling your business, let’s review some of the things that you can work...
When we last looked at this, we identified five critical areas: sales, financial, operating performance and customer satisfaction as the vital components that should be on your management dashboard. While few dashboards I’ve seen have all five of these...
The printing industry, once a symbol of tradition and stability, continues to change with seismic shifts driven by technological advancements and changing customer preferences. In this rapidly evolving landscape, embracing change and innovation is no longer a choice;...
Should you focus on taking care of the customers that you currently have, or place an emphasis on winning new business and new opportunities? The answer is yes – both. But now comes the hard part, which is how to do both effectively. Solid relationships enable...