What do you do with folks that aren’t right for the job, and don’t want your help to fix it? Maybe it’s an individual who has been a loyal employee and has moved up through progressively important roles. I recently shared some ideas about how to increase the...
All businesses have something that they do better than others. Or at least their customers think they do. This is where the crisscross lines of reality and perception appear on the graph. The opportunity for company leaders is to fully grasp how they stand out from...
You’ve got a great team of people at your business. In fact, you tell your customers and prospects every day that your staff is the strength of your business. As the leader of your organization, you have a responsibility for nurturing and coaching that team each day...
Top-level baseball players know their numbers. Every time they complete an at-bat, they know how those results will affect their averages. They strive to get better every day, knowing that even the slightest improvement could lead them to a better contract or into the...
Great ideas are all around us. Think about the meetings you’ve been in over the last 30 days. How many good ideas were floated around? Most likely several. No doubt some of those ideas are getting traction in your company right now. But many just end up on the...
Almost all the printers I speak with say that if they can get a client to visit them, take a tour, etc., that it dramatically increases their chances of winning the account. No arguments from me on this. Having a great facility can truly be a competitive advantage. So...