It’s frustrating. Your revenue is up and the production floor seems busy. Your staff is working all out and new accounts are knocking on your door. By the looks of it, the business is working well. Unfortunately, the P&L still looks the same or even worse. You...
Ask most print company owners what’s holding their business back and you’ll hear many of the same answers: equipment cost, technology gaps, difficulty winning new work and a competitive market. I almost never hear anyone say, “honestly, I think it’s the people.” But...
Every day you go to work, you’re focused on doing the very best that you can and continue to build a business that thrives. I don’t think anyone will argue with that. So, what separates those who are truly accomplishing their goals from those who appear to be busy,...
Most leaders think they have a “people issue.” In reality, they often have a clarity issue. What does this mean–and it’s not about modifying your eyeglasses prescription. My experience tells me that it begins with having clear expectations for the role and what...
The sales department is humming. Reps coming in and out of the office, phones are ringing, emails are chiming, and the estimating department is backed up with many quotes to do – but the question I’ve got to ask is: are they busy with transactions and jobs, or are...
For years now, Michael Porter has reminded all business leaders that their performance is shaped by forces largely outside of their control. Well, in the print world, those forces are alive and well, and at times more intense than ever. None of this is new...