It’s Thursday morning and the senior team has gathered for the weekly meeting. The meeting where a group of your highest paid managers assemble to, you know, have a meeting. Sometimes there’s an agenda, and sometimes there isn’t one. There may be action items and...
There’s an argument some make that the pandemic did not cause all the hiring challenges that printers face today, but what the pandemic did was accelerate trends that were already in place. What do you think? I believe that the trends were already visible, and whether...
When you first meet them, they are charismatic, curious, and always ready to help. They excel at developing relationships and use them to leverage what they need to succeed. They can often view the rules of engagement as suggestions, or meant for someone else. And,...
The printing industry is fueled by innovation. You see it every day, all around you. And while this is not a new trend, the pace of innovation seems to have accelerated. But what does innovation really encompass? The new products coming out of the digital, inkjet and...
As a business leader, you are faced with making the choice between working in the business and working on the business. Finding the time to take your ideas, your aspirations, and turning them into results can be a challenge. Creating a focused action plan is one of...
Learning from your customers can lead to better account retention and new business opportunities. The first thing to learn from your customers is why they selected you in the first place. They had many choices, including the option to stay with the incumbent supplier....