Businesses have client facing teams that are made from a combination of business development reps, account managers, and customer service or project managers. Different companies have different titles for these groups, but they fill the role of hunting for new...
Being a member of a peer group is hard work. These groups are not for the thin skinned. For them to work, each member must be honest about their business and be prepared to give as much as they get. As Rocky Balboa once said, “The world ain’t all sunshine and...
Great business leaders use passion to fuel their organizations. That passion could be about making money, providing opportunities to staff members, or serving customers. Maybe it’s about being the first to introduce the latest technology and steer the market or manage...
When diagnosing why some companies are at the top of the market and why others are not, one of the common denominators I find is the leadership style of the senior team. Starting with the president, owner, or CEO, the leaders have a clear vision of where they are...
A growing sales trajectory can affect many areas of the business – especially the bottom line of your P&L statement. It can provide new opportunities for the staff and make it easier to reinvest into the company. But when a major customer departs, or the economic...
It starts with knowing what you are good at, and no, it’s probably not something highlighted on your equipment list. Your best clients will probably tell you that it begins with your understanding of their business, and understanding how they use print to help drive...