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Your Next Sales Meeting

Your Next Sales Meeting

A quick note to all sales leaders about your next sales meeting. When I observe some of the leading companies, there are three things that their sales teams are always working on — finding new customers, adding services and depth to existing relationships, and...

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Differentiate Through Your Client-Facing Team

Differentiate Through Your Client-Facing Team

The definition of your client facing team has evolved over the years. For a long time, the sales rep was the only face the customer knew. Over time, and in more progressive businesses, the customer service and account management team began to take a more active role...

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Customer Intimacy Never Goes Out of Fashion

Customer Intimacy Never Goes Out of Fashion

Business leaders like to talk about the strength of their client relationships. Sales people echo that, and insist that their best customers are there because of their relationship. What’s really in that relationship? What does that mean? For some, it’s all about...

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