Ask most print company owners what’s holding their business back and you’ll hear many of the same answers: equipment cost, technology gaps, difficulty winning new work and a competitive market. I almost never hear anyone say, “honestly, I think it’s the people.” But...
We’ve seen this movie before. You’ve got a press or bindery operator who can fix any mechanical or technical issue in seconds. They’re the ones who save the jobs that go sideways. But here’s the question that needs to be asked: what if keeping them on the production...
Most leaders think they have a “people issue.” In reality, they often have a clarity issue. What does this mean–and it’s not about modifying your eyeglasses prescription. My experience tells me that it begins with having clear expectations for the role and what...
As we come to the close of another year, I want to share my view of the top three things print leaders should lock in on as they press forward to the new year. These would be relevant whether they’re riding a holiday wave of business or staring at a little too...
What once defined success for most printers was how close their operations were to the customer, how many shifts they ran, their equipment list, and the strength of their relationships with the sales team. Well, these may be good reasons for customers to stay, I’m not...
If there’s one universal truth in leadership, especially in the print industry it’s this: it’s awfully hard to lead others when you’re still trying to lead yourself. You can have the title, the corner office, the decades of experience, and the reputation for “knowing...