New customers are certainly hard to come by, and the last thing you want to do is lose a customer. That said, all customers are not the same. I’ve often used the phrase, all customers are good, some are just good-er than others. A strategic account review is designed...
Technology has always been a big part of the printing industry. Every time there’s been a major advancement in capabilities, technology played a central role. A trend that we see more of today is how the leaders optimize technology to run the business. This enables...
Coming into a new year with the tailwinds of success at your back, you’re feeling pretty good about the business. And you should. What you should also do is not take anything for granted. When runners coast across the finish line, that’s when they are apt to roll an...
Just as a ship relies on a compass and navigation tools to get from here to there, a business needs those same tools. A business relies on the goals to get from the current state to their future state – getting from here to there. Once the goals are established, the...
Finding ways to help your managers be more effective can drive multi-level results for your business. Business leaders are always searching for ways to improve their reliability, dependability, and trust in all they do with their customers. One way to do this is to...
As you walk through the show floor, you can’t help but imagine how that new service or technology would fit into your business. You just know that your customers are going to fall in love with that new service. And you are certain that your prospects will say yes once...