Hey, when are you going to teach me what you know? What else should I know going forward? While the next generation may not come out and say that, they are most likely thinking it. They want to be as successful as you were, maybe more successful. You know who else is...
The effectiveness of the sales team in generating net new business remains an ongoing concern for most sales leaders and CEOs that I hear from. It’s not because they don’t want new business, for many it’s that they are busy being the account manager with the customers...
As you prepare to take your business from your current state to your desired future state, begin with a thoughtful examination of your internal resources. Your staff, equipment, technology, and how well you integrate those three areas to solve client problems. This...
New customers are certainly hard to come by, and the last thing you want to do is lose a customer. That said, all customers are not the same. I’ve often used the phrase, all customers are good, some are just good-er than others. A strategic account review is designed...
Technology has always been a big part of the printing industry. Every time there’s been a major advancement in capabilities, technology played a central role. A trend that we see more of today is how the leaders optimize technology to run the business. This enables...
Coming into a new year with the tailwinds of success at your back, you’re feeling pretty good about the business. And you should. What you should also do is not take anything for granted. When runners coast across the finish line, that’s when they are apt to roll an...