Learning from your customers can lead to better account retention and new business opportunities. The first thing to learn from your customers is why they selected you in the first place. They had many choices, including the option to stay with the incumbent supplier....
The printing industry is lead by entrepreneurs who started a business to fulfill their vision. And guess what, those entrepreneurs had families. Those families are often engaged in the business. At times it could be brothers or sisters, and ultimately leads to adding...
Being the best at what you do, and doing it every day is hard work. As a leader, what are some things that you can do to help bring out the best in your people? Start by looking at what they might be looking for at work. It may not be only the paycheck or the fact...
Printing companies throughout the country are re-emerging. And as they do, they place a tremendous value in having their teams work well together. They respect the passion and the pride that each employee brings to their job every day. The majority of the people go to...
I encourage you to re-visit Your Sales Team, Today and Tomorrow and Re-Think Your Sales Approach, Part Two. These two posts were based on a premise that the markets have changed and your customers have changed — can you say the same about your sales efforts? These...
Do you hear that? What? That! It’s your business trying to tell you something. It’s your business telling you what’s going on with your staff, your process and procedures, your customers, your competitors, and your suppliers. Listen closely as some of the sounds may...