The definition of your client facing team has evolved over the years. For a long time, the sales rep was the only face the customer knew. Over time, and in more progressive businesses, the customer service and account management team began to take a more active role...
The Philie Group Blog
Strategy
How Culture and Discipline Can Influence Change In Your Printing Business
The discipline you have in leading your business plays a significant role in what you can accomplish. Top performers often set quarterly goals and milestones, and are relentless in completing them on time. They avoid bouncing from one project to the other and not...
Customer Intimacy Never Goes Out of Fashion
Business leaders like to talk about the strength of their client relationships. Sales people echo that, and insist that their best customers are there because of their relationship. What’s really in that relationship? What does that mean? For some, it’s all about...
The Results Aren’t There. Is It Time to Pivot?
Many businesses thought that they had a great plan coming into the new year. Budgets were set, people in place, and all ready to go. The challenge came about as they began facing inconsistent demand, staffing challenges brought on by the pandemic, and a supply chain...
Play to Your Potential: A Checklist for CEOs
Year over year improvements can be a great performance yardstick for most companies. Especially as a business emerges from a pandemic, moving the needle to the plus side is certainly an accomplishment. The question that may come up though, is did the business really...
Three Steps for a Smooth Family Printing Business Leadership Transition
It’s with joy that parents welcome their children into the family business. While many of the kids grew up in the business, sweeping floors and often times getting in the way, there are several paths that grown children can take as they consider entering the business....