Through this last year, businesses have been weathering the storm regarding supply chain issues, a tightening labor market, and inflation. Most of the leaders that I’ve spoken to, have done OK in managing through these headwinds. Some have done way better than OK, and...
We see it every day. Amateur and professional athletes putting in the work, the extra hours before and after practice just to get better. They work to improve, to get quicker and stronger. They work to make the cut, to make the team, and most importantly, to be the...
It’s critical that you clearly define what problem you are trying to solve as you introduce a new initiative. Whether it’s a software application, a continuous improvement journey, or a new CRM, a clearly defined objective will help everyone sign on to the mission....
If you are one of the many print businesses that are cruising past their 2019 revenue numbers, you can stop reading here. Just keep doing what you’ve been doing. If you are not one of those businesses, maybe you should look at the effectiveness of your marketing and...
A quick note to all sales leaders about your next sales meeting. When I observe some of the leading companies, there are three things that their sales teams are always working on — finding new customers, adding services and depth to existing relationships, and...
The definition of your client facing team has evolved over the years. For a long time, the sales rep was the only face the customer knew. Over time, and in more progressive businesses, the customer service and account management team began to take a more active role...