Being a member of a peer group is hard work. These groups are not for the thin skinned. For them to work, each member must be honest about their business and be prepared to give as much as they get. As Rocky Balboa once said, “The world ain’t all sunshine and...
Growing revenue in a printing business has never been more challenging. The clients are difficult to reach, the sales cycles for enterprise level accounts can be long, and the lines between customer service, account management, and actual selling are blurred. The good...
Since you were a kid, you’ve been working to break through to the next level. It didn’t matter what it was. Whether it was the dance team tryouts, the next level little league squad, or the advanced math class, you put the time and effort into reaching that next...
What do you do with folks that aren’t right for the job, and don’t want your help to fix it? Maybe it’s an individual who has been a loyal employee and has moved up through progressively important roles. I recently shared some ideas about how to increase the...
All businesses have something that they do better than others. Or at least their customers think they do. This is where the crisscross lines of reality and perception appear on the graph. The opportunity for company leaders is to fully grasp how they stand out from...
You’ve got a great team of people at your business. In fact, you tell your customers and prospects every day that your staff is the strength of your business. As the leader of your organization, you have a responsibility for nurturing and coaching that team each day...