It goes without saying for any business, but in particular for those in the graphic communications space, that having an engaged workforce has never been more important. I get to work with printing companies throughout the country and witness the value of having teams...
An important part of any company’s growth strategy includes some form of acquisition, tuck-in, or merger. A business does this to accelerate their growth in a manner that is faster than growth through organic sales. Making the most of these types of transactions...
A quick note to all sales leaders about your next sales meeting. When I observe some of the leading companies, there are three things that their sales teams are always working on — finding new customers, adding services and depth to existing relationships, and...
There’s a saying that if it moves, you should measure it. Well I’m not sure if your senior leadership team moves, you should be measuring the effectiveness of the group. It’s one thing to do a performance review on each individual, as they are evaluated based on the...
The definition of your client facing team has evolved over the years. For a long time, the sales rep was the only face the customer knew. Over time, and in more progressive businesses, the customer service and account management team began to take a more active role...
The discipline you have in leading your business plays a significant role in what you can accomplish. Top performers often set quarterly goals and milestones, and are relentless in completing them on time. They avoid bouncing from one project to the other and not...