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Customer Intimacy Never Goes Out of Fashion

Customer Intimacy Never Goes Out of Fashion

Business leaders like to talk about the strength of their client relationships. Sales people echo that, and insist that their best customers are there because of their relationship. What’s really in that relationship? What does that mean? For some, it’s all about...

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Play to Your Potential: A Checklist for CEOs

Play to Your Potential: A Checklist for CEOs

Year over year improvements can be a great performance yardstick for most companies. Especially as a business emerges from a pandemic, moving the needle to the plus side is certainly an accomplishment. The question that may come up though, is did the business really...

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