A hiring strategy means different things to different people. It certainly means different things post-pandemic. Finding experienced labor and the work-from-home movement have created challenges that we have not seen before. From the production floor to the customer...
Companies are reporting record year over year sales increases for the most recent year. We’ve seen many that have recorded increases greater than 20% from the prior year. Congratulations to them all. Yet these same companies are frustrated with the overall composition...
Finding ways to help your managers be more effective can drive multi-level results for your business. Business leaders are always searching for ways to improve their reliability, dependability, and trust in all they do with their customers. One way to do this is to...
Jim was the general manager of a large printing company. I worked there early in my career as a customer service rep along with 10 other CSRs. The work we did was all critical color and ran on sheetfed and heat set web offset presses. Jim was a big guy and had hands...
Whether you’re an owner of a business, a senior leader, or a sales representative, it’s easy to fall into a trap of day-to-day inaction. Sometimes known as failure to launch or kicking the can down the road. You get inundated with a range of issues and opportunities...
We are in a world that seems to revolve around KPIs. It’s hard to get away from them. Whether you are responsible for optimizing the performance on the factory floor, customer service response times, or hitting your sales numbers, there’s always a number that you are...