When is good enough ever good enough? Not very often, and not for when you are emerging from a global pandemic. As an owner or a leader of a business, your entrepreneurial drive most likely got you to where you are today. When your business faces unprecedented challenges, that’s when the entrepreneurial adrenaline is likely […]
Some begin each day by asking, “what am I going to do in order to get better today” and end each day with, “how’d I do today?” If you already subscribe to that line of thinking, you can stop reading now. Top performers and athletes live by this every day. They don’t need a global […]
Situation analysis is critical in establishing long-term relationships with customers and managing a sustainable business. Managers use it to analyze the internal and external environment of an organization and the firm’s own capabilities, customers, and business outlook. Your situational analysis will influence the performance of the business and the choice of appropriate strategies. As companies are […]
We are in a time of significant change, an inflection point like we’ve never seen before. Those businesses that endured 9/11 and the 2007-2008 recession learned a great deal about how to rebound from a crisis. Those lessons will be well-served today as they emerge from the COVID-19 pandemic. But will that be enough to […]
Times of crisis are defining moments for you and your business. Whether it is a threat, or an opportunity to rebuild, retool and rethink your business depends on each owners unique situation. No doubt the volatility can create a great deal of anxiety for even the strongest, most experienced leaders. After recently speaking with several […]
Where you are located and the demographics of your existing customer base largely determine the amount of print business you have during the current COVID-19 pandemic. The pain isn’t being evenly spread with some companies only mildly affected so far, while others have come to a standstill. The initial focus is the safety and health […]
Triggering events can cause disruption to any business. Disruption can lead to new opportunities, or become huge challenges. One determining factor is the baseline from which you are working from. That is, where were you and how could these changes have an effect on your business. Today we contend with a world-wide pandemic that poses […]
Over the last several weeks as the COVID19 virus was making its way into and across North America, I was trying to relate it to the past times that I’ve experienced and the lessons learned. At times it’s akin to being in a MASH unit, a constant whirl of triage. We are also finding, that […]
This blog originally published in Printing Impressions No one signs up for adversity. No one signs up for having to deal with a global pandemic. No one knows for sure how long and to what degree business, and life, will be effected. And these conditions no doubt are unpredictable at best. But you know […]
This blog originally published in Printing Impressions The key attributes that determine your customer value go well beyond measuring their annual sales. Areas that I believe lead to enhanced customer value include (in no particular order) profitability; loyalty; number of transactions; and the costs to support those transactions, growth, vertical market, significance (them to […]