A quick note to all sales leaders about your next sales meeting. When I observe some of the leading companies, there are three things that their sales teams are always working on — finding new customers, adding services and depth to existing relationships, and...
The Philie Group Blog
Mike Philie
Evaluating the Effectiveness of Your Leadership Team
There’s a saying that if it moves, you should measure it. Well I’m not sure if your senior leadership team moves, you should be measuring the effectiveness of the group. It’s one thing to do a performance review on each individual, as they are evaluated based on the...
Differentiate Through Your Client-Facing Team
The definition of your client facing team has evolved over the years. For a long time, the sales rep was the only face the customer knew. Over time, and in more progressive businesses, the customer service and account management team began to take a more active role...
How Culture and Discipline Can Influence Change In Your Printing Business
The discipline you have in leading your business plays a significant role in what you can accomplish. Top performers often set quarterly goals and milestones, and are relentless in completing them on time. They avoid bouncing from one project to the other and not...
Customer Intimacy Never Goes Out of Fashion
Business leaders like to talk about the strength of their client relationships. Sales people echo that, and insist that their best customers are there because of their relationship. What’s really in that relationship? What does that mean? For some, it’s all about...
The Results Aren’t There. Is It Time to Pivot?
Many businesses thought that they had a great plan coming into the new year. Budgets were set, people in place, and all ready to go. The challenge came about as they began facing inconsistent demand, staffing challenges brought on by the pandemic, and a supply chain...