Finding ways to help your managers be more effective can drive multi-level results for your business. Business leaders are always searching for ways to improve their reliability, dependability, and trust in all they do with their customers. One way to do this is to...
Jim was the general manager of a large printing company. I worked there early in my career as a customer service rep along with 10 other CSRs. The work we did was all critical color and ran on sheetfed and heat set web offset presses. Jim was a big guy and had hands...
As you walk through the show floor, you can’t help but imagine how that new service or technology would fit into your business. You just know that your customers are going to fall in love with that new service. And you are certain that your prospects will say yes once...
Some days it’s hard to inspire ourselves, let alone anyone else. But when you sit in that corner office, getting your team to play to their true potential is part of the job. Heck, it’s even more than that, it’s a privilege to be in front of your team, inspiring them...
Whether you’re an owner of a business, a senior leader, or a sales representative, it’s easy to fall into a trap of day-to-day inaction. Sometimes known as failure to launch or kicking the can down the road. You get inundated with a range of issues and opportunities...
While many print businesses are posting great results for the year, there are others that haven’t fared as well. Why? Could be several things. Might be that their customer base has not rebounded since the pandemic. Their customer graphics – the geo, demo, and...