Here’s a statement that most leaders have never answered out loud. Why would a really good person want to work for you? They don’t ask why you think this is a good company, or why they should leave a company where they are successful to join yours. Those are different...
In my opinion, there’s no shortage of opportunity in the Printing industry right now. Markets are continuing to shift, technologies are accelerating, and customer needs are evolving in real time. But here’s the part that keeps me up at night when I think about some of...
Here’s what I think. He probably would not be asking about your presses, or whether you hit your production targets. He wouldn’t ask if you’ve won any industry awards. He probably would ask why your customers keep coming back. I believe that question is as relevant to...
The sales department is humming. Reps coming in and out of the office, phones are ringing, emails are chiming, and the estimating department is backed up with many quotes to do – but the question I’ve got to ask is: are they busy with transactions and jobs, or are...
For years now, Michael Porter has reminded all business leaders that their performance is shaped by forces largely outside of their control. Well, in the print world, those forces are alive and well, and at times more intense than ever. None of this is new...
Every printing company has those standout customers. You know the ones—they trust you, rely on you, and treat you like a true partner. They call you when the stakes are high because they believe you’ll deliver. Over time, you’ve earned that “trusted advisor” status,...