New customers are certainly hard to come by, and the last thing you want to do is lose a customer. That said, all customers are not the same. I’ve often used the phrase, all customers are good, some are just good-er than others. A strategic account review is designed...
Companies are reporting record year over year sales increases for the most recent year. We’ve seen many that have recorded increases greater than 20% from the prior year. Congratulations to them all. Yet these same companies are frustrated with the overall composition...
Winning new business has never been more important, and has never been more challenging. With that, you can’t afford to leave anything to chance. If you have a printing organization that is trying to secure accounts, versus transactions, you know that the solutions...
While cooling my heels waiting for one of my recent flights, the airline sent me a text forty minutes prior to our scheduled departure. The message says the flight coming in is departing late due to having to adjust weight issues. Not sure what that means, but OK....
What is the greatest competitive advantage you have over your competition? Maybe you have several areas that you feel are a competitive advantages in the markets you serve. Ok, what are they? If I were to ask five people in your company what they were, would their...
Through this last year, businesses have been weathering the storm regarding supply chain issues, a tightening labor market, and inflation. Most of the leaders that I’ve spoken to, have done OK in managing through these headwinds. Some have done way better than OK, and...