Should you focus on taking care of the customers that you currently have, or place an emphasis on winning new business and new opportunities? The answer is yes – both. But now comes the hard part, which is how to do both effectively. Solid relationships enable...
The Philie Group Blog
Family Business
A Parallel Path to Client Acquisition
A while back I asked if it was time to re-think the structure of your sales and client facing teams. Maybe you’ve had some reservations about how to make the transition. If you’re like many printing company owners, you’ve got an experienced group of sales folks who’ve...
How to Identify Emerging Leaders, Part Two
The opportunity that you have as a leader is to help recognize the potential in your emerging leaders and to provide a pathway for their development. These could be junior staff members, department managers, or team leads. Empowering them is crucial for their growth,...
Three Keys for Generational Transitions
Transitioning a family printing business from one generation to the next can be a complex and delicate process. The expectations from each group are not always on the same page. One always wanting to go faster than the other. The amount of work it takes to run a...
Move Out of Your Comfort Zone
When you watch top athletes perform, they always look cool, calm, and collected. You might say they make things look easy. What we don’t see is the work that they put into their years of training and practice sessions. That work is designed to take them beyond their...
Sales Prevention Departments
Businesses have client facing teams that are made from a combination of business development reps, account managers, and customer service or project managers. Different companies have different titles for these groups, but they fill the role of hunting for new...