The printing industry, once a symbol of tradition and stability, continues to change with seismic shifts driven by technological advancements and changing customer preferences. In this rapidly evolving landscape, embracing change and innovation is no longer a choice;...
The Philie Group Blog
Mike Philie
Customer Relationships, Retention, and Acquisition
Should you focus on taking care of the customers that you currently have, or place an emphasis on winning new business and new opportunities? The answer is yes – both. But now comes the hard part, which is how to do both effectively. Solid relationships enable...
A Parallel Path to Client Acquisition
A while back I asked if it was time to re-think the structure of your sales and client facing teams. Maybe you’ve had some reservations about how to make the transition. If you’re like many printing company owners, you’ve got an experienced group of sales folks who’ve...
How to Identify Emerging Leaders, Part Two
The opportunity that you have as a leader is to help recognize the potential in your emerging leaders and to provide a pathway for their development. These could be junior staff members, department managers, or team leads. Empowering them is crucial for their growth,...
Manage Your Cash, or It will Manage You
Companies typically don’t go out of business because they lose money in a month, or a quarter, or for the year. They go out of business because they run out of cash. It can just as easily happen to those companies who are making a profit. These operators sometimes...
Four Tactics to Achieve Operational Excellence for Your Printing Company
The printing industry continues to evolve, with technology advancements, changing customer preferences, and economic fluctuations reshaping the landscape. To thrive in this sector, achieving operational excellence is crucial for printing companies. What is operational...